Burlington Public Library
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Knowledge base
Borrowing, Holds, Returns
Due Dates & Renewals
3
Where can I find my due dates?
How can I renew my items online?
Why can't I renew an item online?
Returns
2
I received an overdue notice for an item I already returned. Can you check on this?
I lost/damaged a library item, what do I do?
Holds
13
How do I place an item on hold?
How do I know where I am in line for my hold?
What does “in transit” mean?
How do I know when to pick up my hold?
How do I cancel my hold?
View all 13
Fees
3
Do you charge overdue fines?
What happens when my items are very overdue?
Why do I see a replacement fee billed to my account?
Library Card & PIN
Library Cards
8
How do I sign up for a library card?
Can I sign up for a library card online?
I lost my library card. How do I get a replacement?
My library barcode is not recognized when I try to log in.
I’m a Hamilton Public Library cardholder, can I borrow from BPL?
View all 8
PIN / Online Account
5
I forgot my PIN and/or library card number.
I never set up a PIN, how do I know what it is?
How do I login to my account?
How do I change my email address for notifications?
What is the “For Later” shelf?
Library Collection
Library Collection
4
The library doesn’t have the item I want, can BPL borrow it from another library for me?
How do I suggest an item for the library to purchase?
The item I want to borrow is lost or missing. Will you reorder it?
Where do I find a list of the newest books and movies?
Website & Catalogue
Searching
5
How do I search for program information?
How do I search for information about the library?
How do I search for an author or a specific title?
How do I search for feature films?
How do I search ue for a specific format, such as large print, DAISY?
Recommended Reads
3
How do I find book recommendations for children?
How do I find book recommendations for teens?
How do I find book recommendations for adults?
Using Online Resources
eBooks & eAudiobooks
8
How do I start borrowing eBooks?
How do I renew my eBook?
How do I return my eBook?
How do I borrow eBooks from Hamilton, Mississauga, London, and Ottawa?
Why don't I see an approximate wait time for the item I placed on hold?
View all 8
Ancestry.ca
1
Can I use Ancestry.ca from home?
Hoopla
6
How do I register for Hoopla?
How long are titles available to view after checkout?
I forgot my password, how do I reset it?
How do I find the items that I have currently borrowed?
How many items can I borrow from Hoopla?
View all 6
PressReader
2
Why can’t I view newspapers anymore?
Why can’t I can’t find the Globe & Mail?
Programs, Events, Partnerships
Programs & Events
5
How do I search for program information?
How do I register for a program?
How do I attend a program on Zoom?
How do I Sign Up for Summer Reading Club?
How do I Check-In for Summer Reading Club?
Partnerships
0
Room Rental
Booking A Room
10
Where can I find room prices and capacities?
What's the difference between room rental rates?
How do I rent a room?
How far in advance can I book a room?
What's included with my room rental?
View all 10
Cancel or Change a Room Booking
3
Is there a fee to cancel my room booking?
How do I make changes to my room booking?
How do I cancel my room booking?
Author or Publisher Inquiries
Authors or Publishers
1
I’m an author/publisher and I would like the library to add my book to your collection.
Other
Donations
2
Do you accept donations of used books, movies, or music CDs?
Can I donate money to the library in memory of someone?
Work & Volunteer
1
Do you hire students to work or volunteer at the library?
Quiet space
1
Is there quiet space at the library?
Help Desk Software
by Freshdesk Support Desk