Burlington Public Library
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Knowledge base
Borrowing, Holds, Returns
Due Dates & Renewals
3
Where can I find my due dates?
How can I renew my items online?
Why can't I renew an item online?
Returns
2
I received an overdue notice for an item I already returned. Can you check on this?
I lost/damaged a library item, what do I do?
Holds
14
How do I place an item on hold?
How do I know where I am in line for my hold?
How do I know when to pick up my hold?
How do I cancel my hold?
How do I pause my hold?
View all 14
Fees
4
Do you charge overdue fines?
What happens when my items are very overdue?
Why do I see a replacement fee billed to my account?
How can I pay fees/charges on my account?
Notifications
1
I'm not getting email about my holds to pick up or overdue items. What should I do?
Library Card & PIN
Library Cards
9
How do I sign up for a library card?
Can I sign up for a library card online?
I lost my library card. How do I get a replacement?
My library barcode is not recognized when I try to log in.
I’m a Hamilton Public Library cardholder, can I borrow from BPL?
View all 9
PIN / Online Account
6
I forgot my PIN and/or library card number.
I never set up a PIN, how do I know what it is?
How do I log in to my account?
How do I change my email address for notifications?
What is the “For Later” shelf?
View all 6
Library Collection
General
5
The library doesn’t have the item I want, can BPL borrow it from another library for me?
How do I suggest an item for the library to purchase?
The item I want to borrow is lost or missing. Will you reorder it?
Where do I find a list of the newest books and movies?
Are there age restrictions to borrowing?
Puzzles
5
How do I find the puzzles in the catalogue?
What happens if I assemble a puzzle and find that it is missing pieces?
What do I do if I find a piece after returning the puzzle?
Why are there more puzzle pieces than expected in the box?
Can I donate a puzzle to the library for the collection?
Website & Catalogue
Searching
5
How do I search for program information?
How do I search for information about the library?
How do I search for an author or a specific title?
How do I search for feature films?
How do I search for a specific format, such as large print or DAISY?
Recommended Reads
3
How do I find book recommendations for children?
How do I find book recommendations for teens?
How do I find book recommendations for adults?
Using Online Resources
Overdrive/Libby app
10
How do I start borrowing eBooks?
How do I renew my eBook?
How do I return my eBook?
How do I borrow eBooks from BPL's partner libraries?
Why don't I see an approximate wait time for the item I placed on hold?
View all 10
Ancestry.ca
1
Can I use Ancestry.ca from home?
Hoopla
7
How do I register for Hoopla?
How long are titles available to view after checkout?
I forgot my password, how do I reset it?
How do I find the items that I have currently borrowed?
How many items can I borrow from Hoopla?
View all 7
PressReader
2
Why can’t I view newspapers anymore?
Why can’t I can’t find the Globe & Mail?
LinkedIn Learning
1
Why can't I see my Learning History on LinkedIn Learning after getting a new library card number?
Programs, Events, Partnerships
Programs & Events
4
How do I search for program information?
How do I register for a program?
How do I attend a program on Zoom?
When does program registration open?
Partnerships
1
Will the library partner with me or my organization to host a program?
Room Rental
Renting A Room
13
Where can I find room prices and capacities?
What's the difference between room rental rates?
How do I rent a room?
How far in advance can I rent a room?
What's included with my room rental?
View all 13
Cancel or Change a Room Rental
3
Is there a fee to cancel my room booking?
How do I cancel my room rental?
How do I make changes to my room rental?
Author or Publisher Inquiries
Authors or Publishers
2
I’m an author/publisher and I would like the library to add my book to your collection.
I am/represent an author. Will the library partner with me to host a program?
Other
Donations
2
Do you accept donations of used books, movies, or music CDs?
Can I donate money to the library in memory of someone?
Work & Volunteer
1
Do you hire students to work or volunteer at the library?
Quiet space
1
Is there quiet space at the library?
Community Bulletin Board
1
Can you post my poster/flyer on your bulletin board?
Cybersecurity Incident
Library Services Update
0
General Information About the Incident
0
Using the Library: Frequently Asked Questions
0