While this is sometimes caused by an issue with our distribution platform, it is most often due to the settings on your email account. You may be able to fix the problem by trying these four things first:
- Log in to your My BPL account and look under My Settings. Please make sure the email address listed under Account Information is correct. You can change your email address here and it will automatically update our library notification system.
- Is this a shared email address? Could your spouse etc. have opened and/or deleted the email?
- Is your inbox full, or was it recently at capacity? A full inbox may prevent new mail from arriving in your inbox. If our emails repeatedly fail to arrive because of a full inbox, our email distribution platform may put a temporary block on your account. Let us know and we can reverse that for you.
- Many email providers have increased filtering of automatically generated emails. Sometimes our messages get caught in these filters. Check your email account to see if emails from BPL are being blocked or automatically filtered into “spam”, “updates”, or “promotion” folders. You can change the settings on your email account to make sure our messages are accepted.
- Make sure the following addresses are not blocked by your email account: donotreply@bpl.on.ca, info@bpl.on.ca, donotreply@overdrive.com. If you discover one of these addresses was blocked on your email account, please let us know so we can make sure the block is reversed on our end too.
- Each email provider has a different way to change your inbox settings. Here are support guides from some of the largest providers:
If you are still not receiving email from the library after trying these solutions, please give us a call at 905.639.3611, ask for help at your branch, or contact us online.