Burlington Public Library

Due Dates & Renewals 3

• Where can I find my due dates?
• How can I renew my items online?
• Why can't I renew an item online?

Returns 2

• I received an overdue notice for an item I already returned. Can you check on this?
• I lost/damaged a library item, what do I do?

Holds 14

• How do I place an item on hold?
• How do I know where I am in line for my hold?
• How do I know when to pick up my hold?
• How do I cancel my hold?
• How do I pause my hold?

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Fees 3

• Do you charge overdue fines?
• What happens when my items are very overdue?
• Why do I see a replacement fee billed to my account?

Notifications 1

• I'm not getting email about my holds to pick up or overdue items. What should I do?

Library Cards 8

• How do I sign up for a library card?
• Can I sign up for a library card online?
• I lost my library card. How do I get a replacement?
• My library barcode is not recognized when I try to log in.
• I’m a Hamilton Public Library cardholder, can I borrow from BPL?

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PIN / Online Account 5

• I forgot my PIN and/or library card number.
• I never set up a PIN, how do I know what it is?
• How do I log in to my account?
• How do I change my email address for notifications?
• What is the “For Later” shelf?

General 4

• The library doesn’t have the item I want, can BPL borrow it from another library for me?
• How do I suggest an item for the library to purchase?
• The item I want to borrow is lost or missing. Will you reorder it?
• Where do I find a list of the newest books and movies?

Puzzles 5

• How do I find the puzzles in the catalogue?
• What happens if I assemble a puzzle and find that it is missing pieces?
• What do I do if I find a piece after returning the puzzle?
• Why are there more puzzle pieces than expected in the box?
• Can I donate a puzzle to the library for the collection?

Searching 5

• How do I search for program information?
• How do I search for information about the library?
• How do I search for an author or a specific title?
• How do I search for feature films?
• How do I search for a specific format, such as large print or DAISY?

Recommended Reads 3

• How do I find book recommendations for children?
• How do I find book recommendations for teens?
• How do I find book recommendations for adults?

Overdrive/Libby app 9

• How do I start borrowing eBooks?
• How do I renew my eBook?
• How do I return my eBook?
• How do I borrow eBooks from BPL's partner libraries?
• Why don't I see an approximate wait time for the item I placed on hold?

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Ancestry.ca 1

• Can I use Ancestry.ca from home?

Hoopla 6

• How do I register for Hoopla?
• How long are titles available to view after checkout?
• I forgot my password, how do I reset it?
• How do I find the items that I have currently borrowed?
• How many items can I borrow from Hoopla?

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PressReader 2

• Why can’t I view newspapers anymore?
• Why can’t I can’t find the Globe & Mail?

Programs & Events 3

• How do I search for program information?
• How do I register for a program?
• How do I attend a program on Zoom?

Partnerships 1

• Will the library partner with me or my organization to host a program?

Booking A Room 11

• Where can I find room prices and capacities?
• What's the difference between room rental rates?
• How do I rent a room?
• How far in advance can I book a room?
• What's included with my room rental?

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Cancel or Change a Room Booking 3

• Is there a fee to cancel my room booking?
• How do I cancel my room booking?
• How do I make changes to my room booking?

Authors or Publishers 2

• I’m an author/publisher and I would like the library to add my book to your collection.
• I am/represent an author. Will the library partner with me to host a program?

Donations 2

• Do you accept donations of used books, movies, or music CDs?
• Can I donate money to the library in memory of someone?

Work & Volunteer 1

• Do you hire students to work or volunteer at the library?

Quiet space 1

• Is there quiet space at the library?

Library Services Update 0

General Information About the Incident 0

Using the Library: Frequently Asked Questions 0